Synoptek Web Support Services

Basic

$300 per Month

Essential Maintenance and Support for brochure sites.

Core Services
• Website support during normal business hours M-F 8am-5pm PST
• Quarterly Server / Website platform updates and security patches
• Daily Security Scan
• Daily site backups stored off site
• Timely support for emergent issues like site hacks or outages
Additional Services
• Additional support and development services available at $150/hr
• Code changes/fixes/rewrites needed due to update compatibility, billed in 30 minute increments at $150/hour.
• Expedited 1 business day turnaround available at $250/hour

Basic E-commerce

$600 per Month

Essential Maintenance and Support for Custom & Dynamic E-commerce sites

Core Services
• Everything in Basic
• Monthly server & platform updates + security patches (more frequent due to transactional risk)
• Real-time security monitoring + automated malware scanning
Additional Services
• Additional support and development services available at $150/hr
• Code changes/fixes/rewrites needed due to update compatibility, billed in 30 minute increments at $150/hour.
• Expedited 1 business day turnaround available at $250/hour

Enhanced

$900 per Month

Enhanced Maintenance and Support for brochure sites

Core Services
• Everything in Basic
• ADA audit and remediation
• SEO optimization
• Helpdesk support portal used for client requests & team communication
• Plan includes 4 support requests per month.
• Any needed recoding/refactoring/web infrastructure to support security patch implementation is deducted from the 4 monthly support requests
• Timely support for emergent issues like site hacks or outages
• Unused support requests roll over to the next month (up to 3 months)
• Prioritized turnaround times above Basic/Basic E-commerce plan customers
Additional Services
• Git and/or staging environment setup at an additional cost of $150/hour
• Expedited 1 business day turnaround available (Uses one additional support request)

Enhanced E-commerce

$1,200 per Month

Enhanced Maintenance and Support for Custom & Dynamic E-commerce sites

Core Services
• Everything in Enhanced
• Website support during normal business hours M-F 8am-5pm PST
• Plan includes 6 support requests per month for Web Design, Web development, or Project Manager support.
• Any needed recoding/refactoring/web infrastructure to support security patch implementation is deducted from the 6 monthly support requests
• Prioritized turnaround times above Basic/Basic E-commerce plan customers
Additional Services
• Git and/or staging environment setup at an additional cost of $150/hour
• Expedited 1 business day turnaround available (Uses one additional support request)

Complete

$1,500 per Month

Enhanced with added Maintenance and Support brochure sites

Core Services
• Everything in Enhanced
• Monthly Teams Call With A Dedicated Web Support Representive
• Dedicated Trello communication & project management board
• Plan includes 15 support requests per month for Web Design, Web development, or Project Manager support.
• Any needed recoding/refactoring/web infrastructure to support security patch implementation is deducted from the 15 monthly support requests
• Prioritized turnaround times above Enhanced plan customers
Additional Services
• Git and/or staging environment setup using support requests
• Expedited 1 business day turnaround available (Uses one additional support request)

Complete E-commerce

$1,800 per Month

Enhanced Maintenance and Support for Custom & Dynamic E-commerce sites

Core Services
• Everything in Complete
• Plan includes 25 support requests per month for Web Design, Web development, or Project Manager support.
• Any needed recoding/refactoring/web infrastructure to support security patch implementation is deducted from the 25 monthly support requests
Additional Services
• Git and/or staging environment setup using support requests
• Expedited 1 business day turnaround available (Uses one additional support request)

$35/month

• General purpose
• Dual-stack
• 2 GB Memory
• 2 vCPUs Processing
• 60 GB SSD Storage
• 3 TB Transfer

$70/month

• General purpose
• Dual-stack
• 4 GB Memory
• 2 vCPUs Processing
• 80 GB SSD Storage
• 4 TB Transfer

$130/month

• General purpose
• Dual-stack
• 8 GB Memory
• 2 vCPUs Processing
• 160 GB SSD Storage
• 5 TB Transfer

$250/month

• General purpose
• Dual-stack
• 16 GB Memory
• 4 vCPUs Processing
• 320 GB SSD Storage
• 6 TB Transfer

$490/month

• General purpose
• Dual-stack
• 32 GB Memory
• 8 vCPUs Processing
• 640 GB SSD Storage
• 7 TB Transfer

$1,150/month

• General purpose
• Dual-stack
• 64 GB Memory
• 16 vCPUs Processing
• 1,280 GB SSD Storage
• 8 TB Transfer

$3,970/month

• General purpose
• Dual-stack
• 192 GB Memory
• 48 vCPUs Processing
• 1,280 GB SSD Storage
• 10 TB Transfer

$5,290/month

• General purpose
• Dual-stack
• 256 GB Memory
• 64 vCPUs Processing
• 1,280 GB SSD Storage
• 10 TB Transfer